A Service that Embraces Customer Complaints with Passion
Today we live, work, and shop in a global community, but as consumers we often feel isolated. Until recently, customers had to grapple with complaints, problems and questions on their own since many companies were difficult to find and often comments went unanswered. Now there’s a place where consumers can go to air their complaints and make a difference.Passion 4 Customers is an international complaint portal where consumers join together to make their voices heard. It’s a quick and easy way to reach a wide range of industries and businesses. International consumers can contact Passion 4 Customers using social networks like Facebook and Twitter and then go directly to the site and file complaints in their own language. Their thoughts will be immediately added to a central information base.
How Passion 4 Customers works
- A minimum number of complaints are required against any given company to begin an action.
- Passion 4 Customers exposes the failure of the company’s complaint management process. Many times the company is unaware of their communication problem.
- After the initial action occurs and we establish a relationship, all subsequent complaints are resolved much faster on an individual basis.
- Passion 4 Customers offers consumers a second level of support.
Our goal is to speed up the complaint resolution process by focusing on multiple complaints. We aim to improve the overall customer experience throughout Europe by placing the main offenders from various industries into the spotlight. Responsible companies will gain visibility and major offenders will be identified. The information we collect is consolidated and provided to the relevant industry. Customers can visit our website and make educated choices when they shop for products and services.
What to look for when you visit the Passion 4 Customers website
- Complaint Desk – Now you have a place to write your complaints and comments, and we’ll use the power of the internet and our numbers to make a difference.
- Consumer Advice – Here’s a place to learn about consumer rights and pick up tips you can use.
- Hot List – We list which companies are responsive to customer’s complaints and which are slow to react. We let you know WHO’S HOT & WHO’S NOT!
- Complaint Statistics – Our statistics are continually updated.
Passion 4 Customers is a free service. We pass your feedback to the appropriate company and it is their full responsibility to act. We can only forward your complaint to the companies and industries on our website to the extent that our data base can identify the relevant customer service desk.
Things you should know about Passion 4 Customers
- We serve the UK & Ireland, Belgium, Netherlands, France, Germany, Austria and Switzerland.
- The industry categories we focus on include Airlines, Telecom, Banking, High Tech, Consumer Electronics, Internet providers/broadband and Travel.
- We are the only international complaints site on the internet.
- We offer Consumer advice on complaint resolution
- We provide clear and understandable European Consumer Rights information.
- We list relevant Consumer Service Tips.
- Passion 4 Customers has Company Reviews written for the consumer.