Articles
Complaint Management Best Practice
Many companies are quick to sing from the same hymn sheet, where it comes to their claim of having effective complaint management practices in place, ostensibly, this is not what the plaintiff customer is experiencing at the receiving end of such dealings. These are the recommendations you cannot ignore.
The Virgin Customer ExperienceIf you think providing a seamless customer experience across multiple channels is a brain twister, think about providing a brand experience across 200+ companies worldwide! This is how Virgin does it.
Read more: The Virgin Customer Experience
From ex- to loyal customer, Vodafone won’t let you down.
Experiencing excellent customer service is remarkable. Experiencing exceptional customer service when you are not a client is unheard of. Read how Vodafone redefines going the extra mile.
Read more: Vodafone won’t let you down
Written by Nathalie Fréchet
How Customer Service Cherry Picks Quality Principles To Provide Customer Dissatisfaction
Customer Service has a quality issue and consequently a negative image it cannot rid itself from. The question is, is it from lack of understanding or lack of willingness?
Read more: 100% Quality CommitmentWritten by Nathalie Fréchet
‘J’aime Attendre’, the missing link between Customer and Contact
Do long wait times and accessibility sound like familiar customer complaints? This cause for dissatisfaction can become history with the introduction of a new service that finally takes care of both issues.
Read more: The link between Customer and Contact
No frills discussion with expert in Internet Services
Søren Beck Jensen, founder of Not Web Design shares 16 years of dot com wisdom. From crucial customer services to SEO and consulting in web development, Søren knows how to create successful Internet businesses.
Read more: Discussion with expert in Internet ServicesWritten by Nathalie Fréchet
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