Customer News

Some websites appear to offer fantastic prices on hot products, but it's not much of a deal if they take your money and run. The Internet abounds with scam shopping websites, but how can you tell the fakes from the competitive stores? How can you avoid falling victim of fraud and what can you do if this does happen?

Have you paid for goods and been immediately let down by that business? Do you feel misled and is it too late to turn back? Legal action may seem like the only alternative to resolution. In the end is it worth it and aren’t there other options?

This month, 117 complaints were logged at passion 4 customers. This breaks a new record! This last quarter complaints have been relatively evenly distributed amongst the airline, telecom, ISP and travel industries.

We are making some changes to the way we handle your complaints and communicate with you. Our goal is to increase the speed of resolution of your complaints and create a more personalised interaction.

Each month, we will publish an updated list of our favourite and least favourite companies to do business with. Our selection is based on their response to your complaints!

Using some very simply and proven techniques can make the difference between a customer being referred to as 'case #12345688' within a company or to as Mr Lawrence Harper-Jones. Becoming service-wise does not fix fix poor customer service, it transforms it to your advantage.