Customer News

We are making some changes to the way we handle your complaints and communicate with you. Our goal is to increase the speed of resolution of your complaints and create a more personalised interaction.

Each month, we will publish an updated list of our favourite and least favourite companies to do business with. Our selection is based on their response to your complaints!

Using some very simply and proven techniques can make the difference between a customer being referred to as 'case #12345688' within a company or to as Mr Lawrence Harper-Jones. Becoming service-wise does not fix fix poor customer service, it transforms it to your advantage.

Each month, we will publish an updated list of our favourite and least favourite companies to do business with. Our selection is based on their response to your complaints!

This month’s issue focuses on the complaints logged with passion 4 customers for the period of October through to December 2009. During this period, 78% of the complaints logged with us concern the ISP, Telecom and Travel industries.

Each month, we will publish an updated list of our favourite and least favourite companies to do business with. Our selection is based on their response to your complaints!